Operation Hours: Monday - Friday (9am-5pm EST)
Priority Processing Time: 1-3 business days after purchase.
Priority Delivery Time: 1-3 days after processing time.
Standard Processing Time: 3-5 business days after purchase.
Standard Delivery Time: 5-7 days after processing time.
International Delivery Time: 7-14 business days after processing time.
All packages are shipped via USPS. Once your package leave the warehouse, delivery is in the hands of USPS. Any issues with delivery such as your tracking saying it's delivered and you have not received your item, please contact USPS. Customers are able to pay for a different shipping such as Fedex, or UPS for an additional charge, once a purchase through the website has been made. Contact customer service at email@example.com to see pricing options.
Customer's shipping information: All customers are responsible to provide the correct shipping address. Customers have 24 hours to contact Lush Lavié via email at firstname.lastname@example.org to update or correct shipping information. Lush Lavié is not responsible for packages delivered to incorrect address. No product replacements for incorrect shipping information provided by customers.
Items can only be shipped to the verified billing address. However, if you need your package to be ship to a different address, you need to email Lush Lavié at email@example.com stating you give authorization to ship your package to a different address. A photo ID matching the verified billing address must be included in the email. IF YOU CANNOT VERIFY THIS INFORMATION, YOUR ORDER WILL BE CANCELED.
Lost or Misdelivered Packages: Lush Lavié is not responsible for replacing products or issuing refunds for packages lost or misdelivered by (USPS) or other shippers. Customers should contact their local post office for all delivery matters once the package has been shipped by Lush Lavié.
Processing and shipping time will be delayed in the event of bad weather.
If you have any further questions about your order please contact us via email at firstname.lastname@example.org